ANSWERED BEFORE
YOU ASK.

Johannesburg and Pretoria. The hardware is ours, not rented, and it sits in South Africa. Your players aren't routing halfway to Europe to reach their own server.

Yes. Rand, monthly, and what you see is what hits your statement. No forex conversion in the background. Game servers from R50/mo, Discord bots from R30/mo:

• Terraria from R50/mo
• Bedrock from R75/mo
• Java from R80/mo
• Hytale from R199/mo

Checkout happens on our payment provider's site. Your card details go to them, never to us. We couldn't tell you the card number if you asked. A refund goes back the way it came.

Refunds are handled case by case, not by a fixed rule. Reach out and tell us what happened. We're accommodating, and if there's unused time on a plan we'll look at refunding it pro-rated.

The two things we don't refund: an account terminated for breaking the Terms of Service, and work we've already done for you, like a migration or a custom setup.

The conditions are on the Refund Policy page. Billing & Refunds FAQ covers how to ask.

Yes. Find a comparable plan for less and send us the quote before you sign up. We'll match it.

Discord is the fastest way to reach us. Email works too; both are on the contact page.

We aim to answer every ticket within 1–6 hours. If we're unusually busy, 24 hours is the outer limit.

The team is in South Africa. We've debugged servers through load-shedding, and we know which local routes go bad at nine at night.

No. There's no sign-up step. The account is made when your order goes through, and the server is built from it. The order form is the last thing you do by hand.

Minutes. Payment clears, the server is built, and your login details land in your inbox. Sign in to the Client Area with them, start the server, connect.

The long version: Order Confirmation — What Happens Next.

• Check spam, and check the inbox you paid with, not the one you use for Discord.
• Nothing there? Open a ticket with the address you paid on and we'll find the account.
• Forgot the password instead? Reset it from the sign-in screen.

No. That's the difference between a hosted server and a LAN world or "Open to LAN". Ours runs on our hardware in South Africa, not your PC. It stays up whether you're playing or not.

Nothing. No port forwarding, no VPN, nothing to install. They need the server address. If you've got an allow-list on, they need to be on it. Where to find the address: Connecting to Your Server.

Yes. Zip the world folder. On Java it lives under .minecraft/saves/; on Bedrock it's the world's folder under minecraftWorlds/. Upload it in the panel's Files tab, then set level-name in server.properties to match the folder name.

Back up whatever is on the server first. It's one click, and you'll be glad of it.

Not on the same server software. Mods need one kind, plugins need another, and what's compatible with what is a page of its own: Choosing Server Software. Read it before you install anything.

Nothing happens to it. An upgrade changes RAM and CPU, not your files. The world, the plugins and your configs stay where they are. To change plans, talk to support.

There are two names, and people edit the wrong one constantly:

• The one players see: the motd line on Java, or server-name on Bedrock, both in server.properties. Edit it in the panel's Files tab, restart, done.
• The one you see: a label under Settings → Change Server Details. Only you ever see it.

Yes. Scheduling is on every plan. Set it, and restore whenever you like from the panel. Guides: Backups, Automating Tasks with Schedules.

Yes. Add them as a sub-user instead of handing out your password, and set what they're allowed to touch. Adding Sub-Users.

Yes, if your DNS host supports the record you need. An A record works for Java and Bedrock both. Point it at your server's IP and connect by domain. The port still goes after it, same as with an IP.

Yes. SFTP is on every plan. FileZilla, WinSCP, your editor: whatever you'd rather use than the web file manager. SFTP Access, Connecting with an SFTP Client.

Start with Fixing Lag and Low TPS. It shows how to work out whether it's the server, the plugins, or your players' own connections. If your plan is the right size and it's still slow, open a ticket and we'll look at the node.

I Can't Connect to My Server covers it. Wrong address, wrong port, not on the allow-list, or a version mismatch. That's nearly all of them.

My Server Won't Start shows you how to read the console. Nine times out of ten it names the mod, plugin or config that's stopping it.