REFUND POLICY

Last updated: 09/06/2026

This Refund Policy forms part of our Terms of Service and explains how refunds are handled for AtomicHost services. If anything here conflicts with the Terms of Service, the Terms of Service apply.

1. Digital Services and Prompt Activation

AtomicHost services are digital in nature and are provisioned promptly upon receipt of payment. By completing your purchase, you acknowledge and agree to this.

2. Waiver of Cooling-Off Period

In accordance with Section 44(2)(c) of the Electronic Communications and Transactions Act (ECTA), you expressly request that the provision of services commences immediately upon successful payment. By doing so, you acknowledge that you waive your right to a 7-day statutory "cooling-off" period, as the service has already begun with your consent.

3. Discretionary Partial Refunds

While the statutory cooling-off period is waived, AtomicHost may, at its sole discretion, provide a pro-rated partial refund for unused service time if a user cancels their subscription. Partial refunds are not guaranteed and are assessed on a case-by-case basis.

4. Refund Exceptions

No refunds (full or partial) will be provided if:

  • The service was terminated due to a violation of our Acceptable Use Policy (AUP).
  • The user has utilized the server resources in a manner that negatively impacted other users or system performance.
  • The request is made after the billing cycle for the service has concluded.

5. Payments and Payment Providers

All pricing is listed in South African Rand (ZAR). Payments are processed via third-party providers, and we do not store credit card details on our servers. Any approved refund will be returned through the payment method used for the original purchase where possible.

6. How to Request a Refund

To request a refund, contact our support team via email. Please include the email address linked to your account and the service you would like cancelled. We aim to respond to all support tickets within 1–6 hours, with a maximum target of 24 hours during high volume.

7. Data After Cancellation

You are solely responsible for maintaining independent backups of your server data. If an account is suspended or terminated, we reserve the right to delete server data after a period of 30 days, unless otherwise required by law.