PRIVACY POLICY

Last updated: 09/06/2026

1. Introduction

AtomicHost ("we," "us," or "our") is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Protection of Personal Information Act (POPIA). This policy explains what data we collect, why we collect it, and how we keep it secure.

2. Information We Collect

To provide our hosting services, we collect only the necessary information:

  • Account Information: Your first and last name, email address, and username.
  • Billing Information: We do not store credit card or banking details directly. These are handled by secure third-party payment providers.
  • Technical Data: We automatically collect your IP address, device type, browser information, and connection logs to ensure the security and performance of our services.
  • Security Data: Passwords (stored in an encrypted/hashed format).

3. How We Use Your Data

We process your personal information for the following purposes:

  • Service Delivery: To provision your servers, manage your account, and provide technical support.
  • Communication: To send you essential updates, invoices, and service-related notifications.
  • Security: To monitor for fraudulent activity, unauthorised access, and to protect our network from abuse (e.g., DDoS attacks).
  • Compliance: To meet our legal obligations under South African law.

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information. We only share data with third parties where necessary for our business operations, such as:

  • Payment Processors: To handle your transactions securely.
  • Legal Requirements: If required by law, court order, or regulatory authority.
  • Service Providers: We may use sub-processors (e.g., data centres) to host our infrastructure. We ensure these parties adhere to strict data protection standards.

5. Data Security

We take reasonable technical and organisational measures to protect your information, including:

  • Using SSL encryption for all data in transit.
  • Managing data locally and limiting access to "High Ranking" staff members only.
  • Regular security monitoring to prevent unauthorised access or data breaches.

6. Your Rights

Under POPIA, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we update or correct inaccurate data.
  • Deletion: Request that we delete your personal information (where legally permitted).
  • Objection: Object to the processing of your data for specific purposes.

To exercise these rights, please contact us at our support email.

7. Data Retention

We retain your data only for as long as necessary to provide our services and to comply with legal requirements. If you terminate your account, your data will be securely deleted or anonymised in accordance with our retention policies.

8. Contact Information (Information Officer)

In compliance with POPIA, you can direct any privacy-related inquiries to our Information Officer: